Terms & Conditions

1. About Ultimate Draws

Ultimate Draws is a trading name of UD Holdings LTD ("Ultimate Draws", "we", "us", "our"), a company registered in England and Wales under Company No. 17344694.

Registered office: Office 10148, 321-323 High Road, Romford, England, RM6 6AX.
Email: support@ultimatedraws.com
Website: www.ultimatedraws.com

UD Holdings LTD is the promoter of competitions operated through Ultimate Draws unless expressly stated otherwise.

2. Nature of our prize draws

Ultimate Draws operates commercial prize draws which may include:

• paid online entry;
• a free postal entry route;
• instant-win prizes;
• guaranteed end-of-competition draws;
• skill or knowledge questions; and
• combinations of the above.

Where a Draw includes both paid and free entry routes, eligible entries submitted through either route participate in the same relevant prize-allocation process. A purchase is not required to participate where a qualifying free entry route is offered.

The specific rules, prize structure, maximum number of entries, entry price, opening date, closing date and any other material conditions applicable to a Draw will be displayed on the relevant competition page. Those Competition-Specific Terms form part of these Terms. If there is an inconsistency between these general Terms and clearly stated Competition-Specific Terms, the Competition-Specific Terms will apply to that Draw to the extent of the inconsistency.

3. Eligibility

Unless a competition page expressly states otherwise, entrants must:

• be aged 18 or over at the time of entry;
• be legally resident in England, Scotland or Wales;
• provide accurate and complete account information;
• comply with these Terms and the relevant Competition-Specific Terms; and
• not be prohibited from participating by applicable law.

Ultimate Draws competitions are not currently offered to residents of Northern Ireland, the Channel Islands or the Isle of Man unless expressly stated otherwise.

We may require reasonable proof of age, identity, residential address, payment ownership and compliance with these Terms before awarding or fulfilling a prize.

Employees, directors and officers of UD Holdings LTD, and persons directly involved in operating, developing, auditing or administering the relevant Draw, may not enter. Immediate family members of persons directly involved in the administration or determination of winners may also be excluded where reasonably necessary to protect the integrity of the Draw.

4. Customer accounts

Online entrants may be required to create an Ultimate Draws account. You are responsible for:

• providing accurate information;
• keeping your login details secure;
• ensuring your registered email address remains accessible; and
• notifying us promptly of suspected unauthorised account access.

One person may not operate multiple accounts for the purpose of:

• circumventing entry limits;
• circumventing responsible-play controls;
• obtaining promotional benefits repeatedly;
• manipulating a Draw; or
• otherwise obtaining an unfair advantage.

We may suspend an account where we reasonably suspect fraud, abuse, unauthorised activity or a material breach of these Terms while we investigate.

5. Paid entry

The price of a paid entry will be stated prominently on the relevant competition page before purchase. Where multiple entry bundles are available, the total cost and number of entries will be displayed before payment.

Payment must be successfully authorised and received before an online paid entry becomes valid. A payment confirmation alone does not establish a prize entitlement. The entry must also:

1. satisfy the applicable eligibility requirements;
2. satisfy any required question;
3. be successfully recorded by our entry system; and
4. receive valid entry number(s).

The authoritative record of an entry is the record held within the Ultimate Draws competition system.

Confirmation of entry. Once payment is authorised and the entry is recorded, the entrant will receive:

1. an on-screen order confirmation showing the Draw entered, the number of entries and the amount paid;
2. a confirmation email, ordinarily sent within a few minutes and in any event within 24 hours, listing the unique entry number(s) allocated; and
3. a permanent record of the entry and its entry number(s) in the "My Entries" area of the entrant's Ultimate Draws account.

An entrant who has not received a confirmation email within 24 hours should first check their account area and spam folder, and then contact support@ultimatedraws.com. An entry shown in the account area is validly entered even if the email has not been delivered.

6. Free postal entry route

Where a free postal entry route is offered, entrants may participate without purchasing a paid online entry. Unless otherwise stated on the competition page, send an ordinary first-class or second-class postal entry to:

UD Holdings LTD, Free Entry Route, Office 10148, 321-323 High Road, Romford, England, RM6 6AX

Each postal entry must clearly state:

• your full legal name;
• date of birth;
• residential address;
• telephone number;
• the email address associated with your Ultimate Draws account, where required;
• the exact name of the Draw;
• the answer to the applicable question; and
• any other information clearly stated as necessary on the competition page.

Unless otherwise expressly stated, only one entry may be submitted per postal item. Postal entries must be sent using ordinary first-class or second-class post. Recorded delivery, special delivery, courier delivery or other enhanced delivery methods are not required. Postal entries are subject to the ordinary cost charged by the postal provider.

A postal entry must be physically received and validated by us before the published closing date and time. Proof of posting is not proof of receipt. We are not responsible for postal entries lost, damaged, delayed or misdirected by a postal provider where this is outside our reasonable control.

Valid free entries will be entered into the same relevant ticket pool and will have the same opportunity to receive an available prize as equivalent paid entries. Free entries will not knowingly be allocated from a separate, inferior or restricted prize pool. A valid free entry may therefore:

• receive an instant-winning number;
• receive a non-winning number; and
• participate in any applicable guaranteed end draw,

on the same basis as an equivalent eligible paid entry.

Entry numbers and instant wins for postal entrants. A valid free postal entry is allocated an entry number by the same automated system, drawn from the same remaining pool, as a paid entry. If that number matches a pre-allocated instant-win position, the postal entrant wins that instant prize on exactly the same terms as a paid entrant. Instant-win positions are allocated and locked before a Draw goes live, so it is not possible for us to know or influence whether a paid or free entry will receive a winning number.

Confirmation for postal entrants. Once a postal entry is received and validated, we will confirm the entry and the entry number(s) allocated by email to the address stated on the entry (or by post where no email address is given), ordinarily within 3 working days of receipt. Where the entrant holds an Ultimate Draws account, the entry will also appear in their account area. Any instant-win result attaching to a postal entry will be notified in that same confirmation, and the prize claimed using the process in clause 23.

The free entry route must be followed exactly. Incomplete, illegible, duplicate or otherwise invalid postal submissions may be rejected.

7. Skill or knowledge questions

A Draw may require entrants to correctly answer a skill or knowledge question. Where a correct answer is a condition of valid entry, this will be made clear before entry. An incorrect answer may result in an entry being rejected or treated as invalid.

Where the website prevents completion of a paid entry following an incorrect answer, no payment will be taken for that attempted entry. Where an entry has already been validly purchased and the Competition-Specific Terms expressly make a correct answer a qualifying requirement, failure to satisfy that requirement may make the entry ineligible.

The existence of a question does not alter the availability of any applicable free postal entry route.

8. Maximum entry numbers

Each Draw may have a fixed maximum number of entry numbers, for example 999,999 maximum entry numbers. The maximum number available will be displayed on the relevant competition page.

The existence of 999,999 possible entry numbers does not mean that all 999,999 numbers will necessarily be allocated before the Draw closes. A competition will close on its stated closing date and time even where some available entry numbers remain unallocated, unless the competition sells out earlier or a change is genuinely required by circumstances outside our reasonable control and is permitted by applicable rules.

We do not extend a competition merely because insufficient paid entries have been sold.

9. Allocation of entry numbers

Entry numbers may be allocated automatically by our secure competition system. For competitions using random ticket allocation, entrants cannot require us to allocate a particular number.

Entry numbers are allocated using a server-side process designed to provide fair allocation from the remaining available entry pool. Paid and valid free entries participate in the same relevant entry-number inventory. Database controls are used to prevent the same entry number being validly allocated to more than one entrant in the same Draw. Where multiple transactions occur simultaneously, the entry number recorded in our completed transactional record will be authoritative.

10. Instant-win draws

Certain Draws may contain instant-win prizes. An instant-win Draw may contain:

• a fixed maximum number of entry numbers;
• one or more pre-determined prize categories; and
• winning positions allocated randomly across the full available entry-number range.

For example, a Draw may contain 999,999 possible entry numbers, of which 75,000 numbers may be designated as instant-winning positions. The exact prize structure for each Draw will be stated on the relevant competition page.

How an instant win works, step by step:

1. Before the Draw opens, the instant-win prizes are attached to randomly selected entry numbers within the Draw's entry-number range. That allocation is locked and recorded.
2. Every entrant — paid or free postal — is allocated one or more unique entry numbers. There is no separate "instant win only" entry: the entry number is both the instant-win position and the entrant's place in the guaranteed end draw.
3. As soon as an entry number is allocated, our system checks it against the locked instant-win allocation.
4. If the number matches a winning position, the prize is won immediately and the entrant is told straight away (see clause 13). If it does not match, the entry is a standard entry.
5. Winning an instant prize does not remove the entry from the guaranteed end draw — every valid entry number remains in the end draw.

11. Random allocation of instant-win prizes

Before an instant-win Draw goes live, instant-winning positions may be randomly allocated across the competition's permitted entry-number range using a secure computer process. The system is designed so that:

• winning positions are allocated fairly and randomly;
• a winning entry number is not deliberately assigned to a particular customer;
• paid and valid free entries have equivalent access to the available prize positions;
• winning positions cannot ordinarily be altered once the allocation has been locked;
• unrevealed winning positions are not displayed to ordinary customers; and
• allocation activity is capable of being audited.

A cryptographic record or hash may be generated when an instant-win allocation is locked in order to allow subsequent verification that the underlying allocation has not been changed. Instant-win allocation and distribution may also be subject to independent audit or verification.

12. Important: instant-win prizes are available to be won, not necessarily guaranteed to be won

THIS CLAUSE IS PARTICULARLY IMPORTANT.

Where instant-win prizes are pre-allocated to specific entry numbers within a larger pool, those prizes are available to be won if the relevant winning entry number is validly allocated before the competition closes.

Unless the competition page expressly uses the word "guaranteed" in relation to a particular prize, an instant-win prize is not guaranteed to be won.

For example, if a Draw contains 999,999 possible entry numbers and certain instant-win prizes are attached to predetermined randomly selected numbers within that range, the competition may close before all 999,999 numbers have been allocated.

If an instant-winning number has not been allocated to a valid entrant when the Draw closes, the prize attached to that unallocated number:

• will not have been won;
• will not automatically be reallocated;
• will not automatically be transferred into the end draw;
• will not automatically be awarded to another entrant; and
• will cease to be available when the Draw closes,

unless the Competition-Specific Terms expressly provide otherwise.

Entrants therefore acknowledge that some instant-win prizes may remain unawarded at the end of a Draw. The advertised number or value of instant-win prizes should be understood as the number or value available to be won during the promotional period, rather than a representation that all such prizes will necessarily be won.

This is separate from any prize expressly described as a "Guaranteed End Draw", "Guaranteed Prize", or equivalent. A prize expressly stated to be guaranteed will be awarded in accordance with the applicable Draw rules irrespective of the number of paid entries sold.

13. Instant-win results

Once a valid entry number has been allocated, our secure system will determine whether that number corresponds with a pre-allocated instant-win position. Where the entry number is an instant winner, the entrant will be informed as soon as reasonably practicable and ordinarily immediately through the website or account interface.

Notification timeframes. Online instant wins are revealed on screen immediately after the order is confirmed, and a confirmation email is sent within 24 hours. Instant wins on free postal entries are notified with the entry confirmation, ordinarily within 3 working days of the entry being received and validated. Guaranteed end-draw winners are contacted within 3 working days of the Draw taking place. Prizes are fulfilled within 28 days of a winner completing verification and confirming delivery or payment details.

The winning record held by our server-side competition system is the authoritative record. A winner may be required to complete reasonable identity and eligibility verification before a prize is fulfilled. Verification itself does not change the winning entry number. There will be no fee charged by Ultimate Draws for claiming a genuine prize.

14. Prize availability counters

Competition pages may show information including:

• tickets remaining;
• instant prizes available;
• prizes already won; and
• prizes remaining.

These counters are updated from our competition records. Because payment processing, verification, failed transactions or system synchronisation may occasionally result in a short processing delay, publicly displayed counters may not always update instantaneously. Our underlying transactional competition records will determine whether a particular prize has been validly won. Any material display error will be corrected as soon as reasonably practicable.

15. Guaranteed end draws

Some instant-win Draws may also include a separate guaranteed end-of-competition prize, for example a £5,000 guaranteed end draw.

Where a prize is expressly described as guaranteed, Ultimate Draws will award that prize in accordance with the applicable Draw rules regardless of whether all available entry numbers have been allocated.

Unless clearly stated otherwise, all valid eligible entry numbers allocated before the closing time will be included in the guaranteed end draw. This includes eligible paid entries and free postal entries. An entrant who has already won an instant-win prize will remain eligible for the guaranteed end draw unless the Competition-Specific Terms expressly state otherwise.

16. Final draw process

At the closing date and time, the eligible entry population for the final draw will be frozen. The final draw will then be conducted using:

• a computer process capable of producing verifiably random results; or
• another fair random process conducted or supervised by an appropriately independent person.

Our systems may create an audit record containing information such as:

• Draw identifier;
• closing timestamp;
• number of eligible entries;
• entry-set verification record;
• draw timestamp;
• winning entry number; and
• other technical verification data.

Once a valid final draw has been completed and locked, it will not be re-run merely because a different result is preferred.

17. Closing dates

Every time-limited Draw will have a published closing date and time. All times are UK local time unless otherwise stated. A Draw may close earlier where all available entry numbers have been validly allocated. Otherwise, the Draw will close on the published closing date.

We will not extend a Draw merely because:

• ticket sales have been lower than expected;
• the Draw has not reached a commercial target; or
• some instant-winning entry numbers remain unallocated.

A closing date will only be changed in exceptional circumstances where permitted by applicable law and advertising rules, such as circumstances genuinely outside our reasonable control where maintaining the original date would itself cause unfairness. Any permitted material change will be communicated appropriately.

18. Prize descriptions

The prize for each Draw will be described on the relevant competition page. Prize images may be illustrative where stated. Where the exact specification of a product matters, the written description on the competition page takes precedence over purely illustrative imagery.

Unless expressly included, a prize does not automatically include:

• insurance;
• vehicle tax;
• registration fees;
• fuel;
• delivery outside the stated delivery area;
• travel expenses;
• spending money;
• accommodation;
• accessories; or
• any other ancillary cost.

If insurance, road tax, flights, hotel accommodation, transfers or other benefits are included, this will be expressly stated on the relevant competition page.

19. Cash prizes and cash alternatives

Where a cash prize is offered, it will be paid using a reasonable payment method selected by Ultimate Draws following verification of the winner. Where a cash alternative to a physical prize is available, the amount or basis of calculation will be stated on the competition page where appropriate. We are not required to provide a cash alternative unless one is expressly offered or substitution is reasonably necessary.

References to cash being "tax free" generally mean that Ultimate Draws will not deduct income tax from the prize payment. Each winner remains responsible for their own personal tax, benefits, financial and legal circumstances and should obtain independent advice where necessary.

20. Vehicles

Where a motor vehicle is offered as a prize, the competition page will specify the vehicle as accurately as reasonably practicable. Vehicle prizes may be subject to availability, manufacturer specification changes, registration, delivery arrangements and reasonable identity and licence checks.

Where insurance is included, insurance remains subject to the winner satisfying the relevant insurer's lawful eligibility and underwriting requirements. Any specific limitations applicable to insurance, tax or associated vehicle benefits will be disclosed on the relevant competition page.

21. Prize substitution

We intend to award prizes as advertised. We will not reduce a prize because ticket sales are lower than expected. Where circumstances genuinely outside our reasonable control make it impossible or impracticable to supply the exact advertised physical prize, we may provide a reasonable equivalent of equal or greater value, or where appropriate and permitted, a reasonable cash alternative. We will not deliberately substitute a materially lower-value prize for commercial convenience.

22. Winner verification

Before fulfilling a prize, we may reasonably require evidence confirming:

• identity;
• age;
• address;
• eligibility;
• ownership or authority over the payment method used;
• compliance with entry limits; and
• absence of fraud or manipulation.

A prize may be withheld where there is reasonable evidence that the purported winner:

• was ineligible;
• entered fraudulently;
• used stolen or unauthorised payment details;
• manipulated or attempted to manipulate the competition;
• circumvented entry restrictions;
• used bots or prohibited automated processes; or
• otherwise failed a clearly stated qualifying criterion.

We will not withhold a prize arbitrarily.

23. Winner notification and claims

Winners will ordinarily be contacted using the contact details registered with their account or provided with their entry. Entrants are responsible for keeping those details accurate.

Instant winners will ordinarily be shown their winning result immediately and given information explaining how to claim. Final-draw winners will be contacted within 3 working days of the Draw taking place, using the email address and telephone number held for them. Prizes are fulfilled within 28 days of verification being completed. Any applicable claim deadline will be clearly communicated and will not be less than 28 days from the date we first attempt to contact the winner.

We may make reasonable attempts to contact a winner. If a guaranteed end-draw winner cannot be contacted, fails to claim within a clearly stated reasonable period or is found to be ineligible, we may conduct a further verified random draw from the remaining eligible entries.

24. Publication of winners

To demonstrate that prizes have been validly awarded, we may publish or make available limited winner information, ordinarily including surname, county and prize won. Where appropriate, we may also publish the winning entry number.

Entrants may ask us not to publish some or all of their personal information or to reduce the information published. We will consider such requests in accordance with applicable advertising and data-protection requirements. Where required, we may still provide winner information confidentially to the Advertising Standards Authority or another competent authority.

Any photograph, video interview, testimonial or additional publicity involving a winner will be dealt with separately and, where appropriate, subject to the winner's agreement.

25. Prize fulfilment

We aim to fulfil prizes promptly following successful winner verification. Where fulfilment will take more than 30 days after the relevant closing date, this will be stated where required. Physical delivery is limited to the territory stated on the relevant competition page. We may require a winner to sign reasonable delivery or transfer documentation. No genuine winner will be required to make a premium-rate call or pay Ultimate Draws a fee merely to claim their prize.

26. Payments

Payments are processed using third-party payment service providers. Ultimate Draws does not intentionally store full payment-card details on its own servers. Payment is subject to the terms and security controls of the applicable payment provider.

For instant-win Draws, Ultimate Draws may restrict available payment methods, including refusing credit-card payments. Where required by our responsible-play controls, we may also impose transaction limits, impose overall spending limits, refuse or restrict payments, or require additional verification.

27. Refunds and cancellation rights

Because competition entry numbers are allocated and entered into the relevant Draw following completion of the transaction, paid entries are ordinarily final once allocated. We do not ordinarily provide refunds merely because:

• an entrant changes their mind;
• the entrant does not win;
• an instant-winning number remains elsewhere in the unallocated pool;
• the entrant later considers the odds unattractive; or
• other entry numbers remain unsold at closing.

This does not affect any refund or other right that cannot lawfully be excluded. Where we take payment but are unable to allocate the purchased entries due to a system or inventory failure, we will provide an appropriate remedy, which may include refunding the affected amount.

28. Chargebacks and reversed payments

An entry requiring payment is only valid where the corresponding payment remains validly made. Where a payment is fraudulent, unauthorised, reversed, charged back or otherwise invalid, we may investigate and, where justified, treat the affected paid entry as invalid. This does not affect valid free entries. Historical records relating to reversed entries may be retained for security, audit and fraud-prevention purposes.

29. Technical errors

We take reasonable measures to ensure the accuracy and integrity of the platform. However, technical faults may occasionally occur. Examples include display errors, network interruptions, payment-provider failures, duplicated webhook notifications, temporary database synchronisation issues or incorrect cached information.

A visual message, animation or frontend display does not independently create a prize entitlement where it is demonstrably inconsistent with the authoritative locked competition record. Where an obvious technical error occurs, we will investigate using the underlying ticket allocation, payment record, locked instant-win allocation, winner record and audit logs.

We will act reasonably and fairly when correcting any technical error and will not rely on this clause to avoid a genuine valid winning entry.

30. Security and manipulation

Entrants must not:

• interfere with the website;
• exploit a vulnerability;
• access restricted competition data;
• attempt to identify hidden winning numbers;
• tamper with requests or APIs;
• use automated systems to manipulate entry allocation;
• bypass entry limits;
• interfere with payment processing;
• attempt to manipulate a Draw; or
• obtain unauthorised access to another person's account.

We may investigate suspected misconduct and preserve relevant technical records. Where we have reasonable evidence of deliberate manipulation or fraud, the relevant entries may be disqualified and the account may be suspended or closed. We reserve all legal rights in relation to deliberate attacks on or interference with the platform.

31. Integrity and audit of instant wins

Instant-winning positions are intended to be distributed or made available for distribution on a fair and random basis. We will retain appropriate records capable of demonstrating the allocation process. Where required, verification may include an independently audited statement confirming that instant-winning positions were distributed or made available for distribution fairly and randomly.

The existence of an independent audit does not mean that every pre-allocated instant-win prize will necessarily be won. A prize attached to an entry number that is never allocated before the Draw closes may remain unawarded in accordance with Clause 12.

32. Responsible participation

Ultimate Draws is intended for entertainment. Participation should not be treated as:

• an investment;
• a source of income;
• a solution to financial difficulties;
• an alternative to employment; or
• a method of achieving financial security.

We may provide tools or controls including:

• spending limits;
• account pauses;
• temporary account suspension;
• permanent account closure; and
• responsible-play information.

We may intervene where activity reasonably indicates potential financial or other harm.

33. Account suspension and self-exclusion

Customers may request that their account be suspended or closed. Where an account has been suspended under a responsible-play measure, we may prevent the customer from entering further Draws, making further purchases and receiving direct promotional communications during the applicable suspension period.

Existing valid entries will ordinarily remain valid unless otherwise required by law or the circumstances of the suspension.

34. Entry limits

A competition may impose:

• a maximum number of entries per transaction;
• a maximum number of entries per person;
• a maximum number of entries per household; or
• other reasonable participation limits.

Applicable restrictions will be stated before entry where they are significant. Attempts to circumvent restrictions through multiple accounts or identities may result in affected entries being invalidated.

35. Draw sell-out

Where all available entry numbers have been validly allocated before the published closing date, a Draw may be marked Sold Out and further entries will cease. Where the Draw does not sell out, it will still close on the published closing date. Unsold or unallocated ticket numbers do not become entries in the guaranteed end draw.

For the avoidance of doubt: a Draw goes ahead and the guaranteed prize is awarded on the published closing date whether or not all entries have been sold. There is no minimum ticket-sales threshold, and a Draw is never cancelled, extended or downgraded because sales were lower than expected. The only circumstances in which a Draw may be cancelled are the genuinely exceptional events listed in clause 36, none of which relate to sales volumes. Clauses 35 and 36 are to be read together on that basis.

36. Competition cancellation

Ultimate Draws does not cancel a Draw merely because insufficient tickets have been sold or because the Draw has generated less revenue than expected. A Draw may only be cancelled where there are genuinely exceptional circumstances making lawful or fair completion impossible or inappropriate, such as:

• a serious platform-security incident;
• legal prohibition;
• loss or destruction of the prize in circumstances where no reasonable substitute can be provided;
• a material technical failure that irreparably compromises draw integrity; or
• another circumstance genuinely outside our reasonable control.

Where a Draw must be cancelled, affected paid entrants will ordinarily receive a refund unless another remedy is lawfully and fairly agreed. Any cancellation will be communicated to affected entrants as soon as reasonably practicable.

37. Changes to live draws

Once a Draw has opened, material Competition-Specific Terms will not ordinarily be changed. In particular, we will not ordinarily change:

• the advertised prize;
• closing date;
• maximum entry number;
• winner-selection method; or
• fundamental prize-allocation mechanism

after entries have begun. A change may only be made where exceptional circumstances genuinely make it necessary and the change is permitted by applicable law and advertising requirements. No change will be made simply because a Draw has performed poorly commercially.

38. Data protection

Personal information is processed in accordance with our Privacy Policy and applicable UK data-protection legislation. Information may be processed for purposes including:

• account administration;
• processing entries;
• payment management;
• fraud prevention;
• age and identity verification;
• winner administration;
• prize fulfilment;
• responsible-play controls;
• legal compliance;
• audit; and
• customer communications.

Entrants should read our Privacy Policy before participating.

39. Marketing communications

Entering a Draw does not automatically require an entrant to consent to unrelated direct marketing where separate consent is required. Where marketing consent is obtained, customers may unsubscribe using the method provided in the relevant communication.

Transactional communications concerning purchases, entries, wins, account security and prize fulfilment may still be sent where necessary.

40. Our liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation; or
• any consumer right that cannot lawfully be excluded.

Subject to those protections, Ultimate Draws is not responsible for losses that were not reasonably foreseeable when the entrant accepted these Terms or which result from circumstances genuinely outside our reasonable control. Nothing in these Terms is intended to remove or restrict statutory consumer rights.

41. Complaints

Complaints concerning a Draw should first be submitted to support@ultimatedraws.com. Please include:

• your full name;
• registered email address;
• competition name;
• order or entry reference where applicable; and
• clear details of the complaint.

We will investigate complaints reasonably and aim to provide a substantive response within a reasonable period. Where an appropriate independent dispute-resolution mechanism is available and applicable, details may be provided following completion of our internal complaints process.

42. Severability

If any provision of these Terms is determined by a court or competent authority to be invalid, unlawful or unenforceable, that provision will be treated as modified or removed only to the extent necessary. The remaining Terms will continue in effect.

43. No waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we have permanently waived our right to enforce it.

44. Transfer of rights

Entrants may not sell, transfer or assign an entry or prize entitlement before completion without our written agreement. Ultimate Draws may transfer its rights and obligations under these Terms as part of a genuine corporate restructuring or transfer of the relevant business, provided that doing so does not materially reduce the entrant's legal rights.

45. Changes to these general terms

We may update these general Terms from time to time. Unless a change is required by law or is otherwise permitted under the rules governing an existing promotion, the version in force when an entrant validly enters a Draw will apply to that entry. The date at the top of this document identifies the latest version.

46. Governing law and courts

These Terms are governed by the laws of England and Wales. If you live in Scotland, you will continue to benefit from any mandatory protections available to you under applicable Scottish and UK consumer law and may be entitled to bring proceedings in the courts available to you as a consumer. Nothing in these Terms removes any mandatory jurisdictional right available to a consumer.

47. Entire competition rules

These Terms, together with:

• the relevant competition page;
• Competition-Specific Terms;
• applicable free entry instructions;
• our Privacy Policy; and
• any other terms expressly incorporated before entry

constitute the rules governing the relevant Draw. Entrants should retain or save a copy of the terms applicable when they enter.

48. Contact information

For questions concerning these Terms or an Ultimate Draws competition:

UD Holdings LTD trading as Ultimate Draws
Office 10148, 321-323 High Road, Romford, England, RM6 6AX
Email: support@ultimatedraws.com
Website: www.ultimatedraws.com
Company No. 17344694