Frequently Asked Questions

Pick a competition, choose how many entries you'd like and check out. Every draw is guaranteed to happen on its published end date using a certified random number generator for total transparency.

Yes. A free postal entry route is available for every competition under UK law. Full instructions are in our Terms & Conditions.

Absolutely - you can buy as many entries as you like, up to the maximum stated on each competition page.

Yes. You must be 18 or over and a UK resident to enter any Ultimate Draws competition.

Entries are final once purchased, but if you believe there's been an error contact support within 24 hours and we'll review it.

No. Once you've entered a competition your tickets are locked in for that specific draw - they don't roll over to other draws.

The countdown on each competition page shows the exact draw time. Draws happen on the scheduled date whether or not every ticket has sold.

Winners are notified by email and phone within an hour of the draw and announced live across our social channels.

We use Google's certified random number generator to pick every winner, and the result is published on our socials so anyone can verify it.

Yes. Every draw is streamed live on our Instagram and Facebook so you can see the result in real time.

The draw still goes ahead on the published date. Every paid entry remains valid - the prize is guaranteed.

Head to our Winners page for a full list of recent winners, their prize and the date of their draw.

Visa, Mastercard, American Express, Apple Pay and Google Pay. All payments are processed securely with Stripe.

Yes. We never store your card details - payments are handled directly by our PCI-DSS compliant payment provider.

Entries are non-refundable once the draw has taken place. If a competition is cancelled, every entrant receives a full refund automatically.

Card declines usually come from your bank. Check the details entered, ensure 3D Secure is approved, or try a different payment method.

Yes. A receipt is emailed to you straight after purchase and is also available in your dashboard under Order History.

Most physical prizes come with a tax-free cash alternative, displayed on the competition page before you enter.

We arrange free UK delivery for physical prizes within 14 days of the draw. For cars, we'll arrange handover at a location that suits you.

No. All prizes are tax-free in the UK - what you win is what you get.

You can choose the cash alternative where available, or transfer the prize to a family member with our approval.

Yes. All physical prizes are fully insured in transit until they're handed over to you.

Sign in and head to Account Details from your dashboard to update your name, address, phone number and password at any time.

Email support@ultimatedraws.com from the address on your account and we'll remove your data within 30 days.

Click 'Forgot password' on the login screen and we'll email you a secure reset link.

No. To keep draws fair, only one account is permitted per person. Duplicate accounts may be removed.

Every email has an unsubscribe link at the bottom, or you can manage preferences from your dashboard settings.